XAlert:COVID-19 Information for our ClientsRead more

COVID-19 Practice Updates

>  Access our Online Forms for enhanced curbside service

UPDATE: March 26, 2020

Pinellas County "Safer at Home" Order

How does the “Safer at Home” Order affect your pet’s ability to receive necessary healthcare? Pinellas County defines veterinary practices as “essential” business, so we remain open with the temporary protocols that we have established, seeing only ill patients through our curbside service.

If your pet needs medication or food, we encourage online orders and they will be delivered to you. You can access our online pharmacy on our website.

Life’s Abundance and Purina Pro pet foods can be ordered on our website under the “Shop” tab on our main menu.

If unable to order medications, food, or other supplies online, curbside pickup is available at Northeast Animal Hospital; please call in your order at least 24 hours in advance so that we may get it ready for you.

Stay "safer at home!"

UPDATE: March 24, 2020

Reasons for Our Change in Protocols

Since Thursday, March 19, Northeast Animal Hospital has closed it’s sister practice, directing Downtown St. Pete Vet Clinic clients to Northeast Animal Hospital for the care of their pets. Also, we have made other changes that have impacted the way clients interact with our vet team. These have led many to wonder, "I thought COVID-19 didn't infect pets. So why all the changes, like cancelling wellness appointments/procedures and moving to curbside-only service?" Well, the answer is more complex than you might think. We would like to explain 3 main reasons to help ease concerns:

  • For the safety of our clients
  • For the safety of our staff
  • To decrease our use of PPE (personal protective equipment)

Client Safety

Our clients and community are very important to us. By preventing our clients from congregating in groups and by enforcing the social distancing recommended by our government and the CDC, we can help to decrease the spread of the coronavirus to help keep our clients and community safer.

Staff Safety

Our staff is also very important to us; their safety is paramount. Since the virus can be transmitted by people with no symptoms, minimizing exposure to anyone is important. We need our staff to remain healthy so that we can continue to help you and your pets. By limiting the number of people coming into contact with our staff, minimizing the time they are in contact, and doing most of our communication via phone or online, we decrease the risk of spread of the coronavirus.

Equipment Usage

We are also trying to decrease our use of resources that have become scarce since the outbreak began, such as surgical masks and gloves. We want to minimize our use of these supplies so that they are available to human doctors, nurses, and first responders who are on the front line of this pandemic and likely to come into direct contact with the virus.

Online Forms

To help your curbside visit go quicker and more smoothly, a staff member may request that you complete one or more of our online forms before you come to the hospital with your pet. Links to these forms can be found on our website near the top of the home page and on the Forms page (which can be accessed on the main menu under Resources). Please complete the forms with as much information as you can before you arrive, so our staff can quickly take your pet from your car into the facility.

We are making all of these changes because we want to make sure that we are doing everything we can to be here for our clients, our patients, and our community. We know that your beloved furry family members don't stop getting sick just because it is inconvenient. So we are changing the way that we do things, we are changing the services we offer, and we are learning as we go so that we can be here for you. Because we are devoted to pets and their people.

UPDATE: March 23, 2020

Thank You for Your Patience and Understanding!

As we start the first full week of implementing our new COVID-19 protocols, we'd like to say "Thank You!" to the clients we saw through our curbside-only service on Friday who expressed their patience and understanding. We know that this is a less than ideal situation. Our clients and our patients are so important to us and we want you to know that our staff is working extremely hard.

Please keep these things in mind over the following weeks:

Throughout a normal day, we take many phone calls and help many clients pick up medications for their pets. During this unusual time, however, where we cannot allow clients into our building, we are even more so. At the same time, we are working with a GREATLY reduced staff. PLEASE be patient with our vet team. We want to work as hard as we can to meet everyone's needs. Everyone in our community—and beyond—is giving 110% through these stressful and uncertain days.

In an attempt to limit high call volumes, we are asking that clients order medications, preventatives, and food through our online pharmacy whenever possible. You can do this through our website: https://northeastanimalhospitalfl.vetsfirstchoice.com/. Also, due to the significant decrease of our staff, starting today (March 23, 2020) we are only seeing sick patients, will no longer be scheduling wellness exams and vaccine appointments, and will no longer be performing elective surgical procedures, such as neuters, dentals, etc.

We know that these times are uncertain, but we are here for you and your pet, and will continue to be, as long as we can. We look forward to welcoming you through our doors again very soon. Until then, please stay safe.

UPDATE: March 19, 2020

We are closely monitoring the COVID-19 situation and have made the decision to temporarily close our Downtown St. Pete Vet Clinic office at end of business tomorrow, 3/19. We will keep you updated of further developments. Northeast Animal Hospital will remain open; however, our interior will be closed to clients. We will continue to see pets as well as fill prescriptions and food orders through our curbside service, which will begin 3/20.

If you utilize Downtown St. Pete Vet Clinic's doggy day care or grooming services, please note that Northeast Animal Hospital offers day boarding and basic bathing services to help fill that need. Please refer to previous correspondence for details.

Thank you for your willingness to be flexible in these ever changing times.

UPDATE: March 18, 2020

Curbside-Only Services to Pick-Up and Drop-Off

As we continue to venture into uncharted waters concerning COVID-19 and the impact it is having on our community, our top priority continues to be the health and well-being of our clients and staff. Therefore, the decision has been made to move to curbside service only starting Friday, 3/20/20.

We have closed client access to the interior of our hospital until further notice. However, we remain Devoted to Pets and Their People and will continue to see pets through our curbside service.

Call us at 727-800-4802 to schedule your pet's appointment or to fill your pet's prescription or food order. Our staff will be happy to come to your car to bring your pet in for their appointment or bring out your order. Simply call us when you arrive with your vehicle information. You are welcome to drop-off your pet and continue your day, or remain in your car during your pet's exam.

Upon patient pick-up, a nurse will come out to your vehicle to finalize your appointment and review any medications. Your doctor will call you with exam findings and answer any questions you may have.

We are working on having our appointment and release forms available on our website for you to fill out electronically before your drop-off. No paper forms will be accepted at this time. If your pet will be boarding with us, please note that they will receive a bath immediately upon admission.

Downtown St. Pete Vet Clinic Closure

If you utilize our sister practice, Downtown St. Pete Vet Clinic, for grooming or doggy day care services, please note that the decision has been made to focus our operations within one hospital during this crisis, and we will be temporarily suspending all operations at our downtown location starting Friday, 3/20/20 after closing at 7pm.

Northeast Animal Hospital offers day boarding as an alternative for our Downtown St. Pete Clinic doggy day care clients. However, please bear in mind that there is no interaction with other dogs at this practice. Northeast Animal Hospital also provides basic bathing services in lieu of full grooming services.

Thank you for your understanding and patience as we implement these new protocols to help keep all of us protected!

We wish you and all the members of your family the best of health!

UPDATE: March 17, 2020

Safety is always our highest priority at Northeast Animal Hospital—for our clients, patients, and employees. As many of you are aware, the coronavirus (COVID-19) situation is evolving daily and many of us are concerned about the safety measures that are being taken. As we prepare and develop our responses to the ever-changing circumstances, we want to assure you that we are taking the necessary precautions.

Commitment to Health and Hygiene Protocols

While we continue to monitor the recommendations from the Center for Disease Control and Prevention (CDC), we are committed to providing ongoing patient care for your pets that conveys safety and convenience. The CDC is recommending that extra caution be taken with individuals who may have a weaker immune system or be in the age group that is at higher risk.

We encourage our team and our clients to follow the CDC recommendations outlined on their website: https://www.cdc.gov/coronavirus/2019-ncov/index.html. As the CDC recommends, we have increased our daily disinfecting of all surfaces, our hygiene protocols, and implemented policies regarding employees exhibiting signs of illness.

Currently, the U.S. CDC has no confirmed cases of pets or animals contracting the disease or showing symptoms. However, the CDC does recommend that, if you are experiencing any symptoms, please limit your contact with your pets as they may transmit (carry the virus) to another human.

If you are feeling unwell or exhibiting signs of illness, please take steps to safeguard others and remain at home.

New Temporary Policies to Help Serve You

Our hospital is implementing new temporary policies, where we will be able to offer a safer option of care that will feature a lower risk of exposure. We understand that the risk of being exposed is low; however, we wish to be as accommodating as possible.

To help our clients who are at higher risk, are immune compromised and/or feel ill, and to generally help improve and maintain the safety and well-being of our clients, we will be offering the following service:

Curbside Pick-Up. Please call 727-800-4802 at your time of arrival so we can assist you. We can bring your pet’s medicine or prescription food out to your car. We are advising that you give us 24 to 48 hours to fill prescription medicine or food so that you are not waiting in the lobby or car for it to be filled.

We hope these added measures will ease any concerns regarding veterinary services.

Thank you for your patience during this time of transition and preparedness, as we have multiple staff members engaged in cross-training and curbside pick-up.